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1. Am I eligible for financial assistance with my utility bills?

Please contact our Utility Billing Department at the number listed.

Phone: 559-585-2510

2. Can I pay a city bill online?

The City officially has a new utility billing payment system. Watch this quick tutorial video to learn how to register, view and pay your utility bill online:

To start the process, go directly to the Self Service site.

Watched the video but still have questions? Email us or call 559-585-2510.

Utility Bills can be paid online via an eCheck or Credit/Debit card. Or alternatively you can set up auto payments via ACH by downloading the form below and returning to the Utility Billing office located a 315 N Douty Street.

Fees for Building Permits can also be paid online.

ACH Direct Debit Form (PDF)

3. How do I file a complaint about my water bill?

Please contact our Utility Billing Department at the number listed.

Phone: 559-585-2510

4. How do I file a complaint about my water?

Please contact our Utility Billing Department at the number listed.

Phone: 559-585-2510

5. Who do I ask a question about a bill from the city?

Please contact our Accounts Receivable Department at the number listed.

Phone: 559-585-2512

6. How do I ask a question about my property or real estate taxes?

The City of Hanford is not responsible for the assessment or collection of property taxes.

Please contact the Kings County Accessors Office at the number listed.

Phone: 559-582-3211, ext. 2486

Kings County Accessors Office

7. Why haven't I received my water bill this month?

Please contact our Utility Billing Department at the number listed.

Phone: 559-585-2510

8. How do I report a gas leak?

Please contact SoCalGas at 800-427-2200.

9. How do I report bad tasting / looking water?

The Utility division can be contacted at 559-585-2550 during normal business hours. For after hours emergencies call 559-585-2540.

10. Who can I contact about my water bill being wrong?

Please contact our Utility Billing Department at the number listed.

Phone: 559-585-2510